Resume

Liam Martin

4328 Scorpius St, Orlando FL | example@email.com | (123)-456-7890

Detail-oriented Information Technology major with over 2 years of customer service experience in fast-paced work environments. Experienced in leveraging interpersonal skills and technical knowledge to provide excellent service and solutions to workplace problems.

Education

University of Central Florida
Bachelor of Science in Information Technology Anticipated May 2028

Indian River State College
Associate of Arts in Engineering May 2025

Skills and Certifications

Technical: Python, C, C++, Microsoft Office, Windows, Linux, Wireshark

Languages & Other: English, Spanish (Fluent), collaboration, conflict deescalation, critical thinking

Certifications: COMPTIA Tech+, CCNA1

Work Experience

The UPS Store
Center Associate
February 2024-August 2025

• Collaborated with colleagues to drive sales of UPS shipping services. 

• Trained and onboarded 2 team members in proper packaging techniques, safety 
procedures, and equipment operation. 

• Processed multiple types of returns and shipments using proprietary package 
management software. 

Teleperformance USA
Licensed P&C Insurance Representative
September 2022-April 2023

• Utilized proprietary management software to resolve billing concerns, process customer 
payments, and assist with questions about home and auto insurance. 
  
• Collaborated with colleagues to effectively service customers and finalize sales of home 
and auto insurance. 

Projects

Horse Plinko Cyber Defense Challenge, Hack@UCF
October 2025

 • Collaborated with Hack@UCF peers to maintain service uptime on digital infrastructure 
   against simulated threats. 
 • Successfully deployed SysInternals Suite to keep all services running on Windows Server 
   2012 for majority of competition.